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Terms & Conditions

These Terms & Conditions govern your access to and use of the Servoraa platform. Please read them carefully — by using Servoraa you agree to these Terms.

Last updated: 30 June 2026

Note: This is a good-faith template intended to be customised. Please have it reviewed by qualified legal counsel and complete the bracketed details (registered address, jurisdiction city, governing entity particulars) before publishing or relying on it.

1. Acceptance of these Terms

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and HashHorizon(“HashHorizon”, “we”, “us”), the operator of the Servoraaplatform (the “Platform”). By accessing or using the Platform — as a restaurant client or as a diner — you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Platform. These Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical signature.

2. Definitions

  • Restaurant Client — a restaurant, café, hotel, cloud kitchen or QSR that subscribes to the Platform.
  • Diner — a guest who uses the Platform to view a menu, place an order or pay.
  • Services — the QR ordering web app, owner/admin console, kitchen display, waiter/cashier app and related features.
  • Order — a request placed by a Diner with a Restaurant Client through the Platform.

3. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872. If you use the Platform on behalf of a business, you represent that you are authorised to bind that business to these Terms.

4. Accounts, sign-in codes and staff PINs

Restaurant Clients receive a restaurant sign-in code and may issue role-based PIN logins to owners, chefs and waiters/cashiers. You are responsible for maintaining the confidentiality of your credentials, codes and PINs, and for all activity under them. Notify us promptly of any unauthorised use. We may suspend access where we reasonably believe credentials have been compromised.

5. The Services

The Platform enables Diners to scan a table QR code, view a live menu in multiple languages, place Orders, track them and pay; and enables Restaurant Clients to receive Orders in the kitchen, manage menus and dynamic table QR codes, view insights, and operate role-based staff apps. We may add, modify or discontinue features from time to time.

6. Our role — technology intermediary

Servoraa is a technology platform that connects Diners with Restaurant Clients. The contract for the supply of food and beverages is solely between the Diner and the Restaurant Client. We are an intermediary within the meaning of the Information Technology Act, 2000 and are not the manufacturer, seller or supplier of any food item. We are not responsible for the quality, safety, pricing, preparation, packaging or fulfilment of Orders, which are the sole responsibility of the Restaurant Client.

7. Subscription, pricing and billing

Pricing for Restaurant Clients is provided on request and tailored to your outlet(s). There are no setup fees and no commission on your Orders. Subscription fees, where applicable, are billed in advance for the chosen period and are exclusive of applicable taxes (including GST), which will be charged additionally. Unless stated otherwise, subscriptions renew for successive periods until cancelled. To request pricing or to cancel, contact us using the details in Section 20.

8. Payments and settlements

Diners may pay by UPI, online via Razorpay (cards and wallets), or by cash at the counter, depending on what the Restaurant Client enables. Online payments are processed by third-party payment service providers; by paying, you also agree to their terms. Funds for Orders settle to the Restaurant Client’s account in accordance with the payment provider’s arrangements. Refunds, cancellations and complaints about an Order are handled by the Restaurant Client, who is responsible for its own refund and cancellation policy and for compliance with applicable consumer law.

9. Restaurant Client obligations

  • Ensure menu items, descriptions, prices, taxes and availability are accurate and current;
  • Comply with all applicable laws, including the Food Safety and Standards Act, 2006 (FSSAI), GST law, weights-and-measures and the Consumer Protection Act, 2019;
  • Honour Orders accepted through the Platform and resolve Diner grievances fairly and promptly;
  • Obtain any consents required to send marketing or loyalty communications and comply with TRAI/DLT requirements;
  • Not upload unlawful, misleading, infringing or offensive content.

10. Diner terms

When you place an Order, you make an offer to the Restaurant Client to purchase the selected items at the displayed price plus applicable taxes and charges. The Restaurant Client may accept or decline. You agree to provide accurate information and to pay for Orders you place.

11. Acceptable use

You agree not to:

  • Use the Platform for any unlawful, fraudulent or harmful purpose;
  • Interfere with, disrupt, probe or attempt to gain unauthorised access to the Platform or its systems;
  • Introduce viruses or malicious code, or scrape, reverse-engineer or copy the Platform except as permitted by law;
  • Infringe the intellectual property or privacy rights of others;
  • Misrepresent your identity or impersonate any person.

12. Intellectual property

The Platform, including its software, design, logos, the “Servoraa” name and all related materials, is owned by HashHorizon or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. Restaurant Clients retain ownership of their own menu content and brand assets and grant us a licence to host and display them to operate the Services.

13. Third-party services

The Platform integrates with third-party services such as Razorpay (payments) and, where enabled, delivery aggregators such as Swiggy and Zomato. Your use of those services is subject to their own terms and policies, and we are not responsible for them.

14. Disclaimers

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or secure, or that any defects will be corrected.

15. Limitation of liability

To the maximum extent permitted by applicable law, HashHorizon and its affiliates, officers and employees will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Platform. Our aggregate liability for any claim relating to the Services shall not exceed the subscription fees paid by the relevant Restaurant Client to us in the three (3) months preceding the event giving rise to the claim, or, for a Diner, the amount of the relevant Order. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Indemnity

You agree to indemnify and hold harmless HashHorizon and its affiliates from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your infringement of any third-party right.

17. Suspension and termination

We may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, if required by law, or to protect the Platform or other users. You may stop using the Platform at any time; Restaurant Clients may cancel a subscription as described in Section 7. Provisions that by their nature should survive termination will survive.

18. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, internet or power outages, payment-gateway failures, strikes, pandemics, or government actions.

19. Governing law, jurisdiction and dispute resolution

These Terms are governed by the laws of India. Subject to the arbitration provision below, the courts at [●], India shall have exclusive jurisdiction over any dispute. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [●], India, and the proceedings shall be conducted in English.

20. Grievance redressal & contact

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are:

We will acknowledge grievances within forty-eight (48) hours and endeavour to resolve them within the timelines prescribed under applicable law.

21. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver of that right. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Platform. We may update these Terms from time to time and will post the revised version here with a new “Last updated” date; continued use after changes constitutes acceptance.